FAQ

You can pay using American Express, Apple Pay, Discover, Google Pay, JCB, MasterCard, Visa, Paypal and Rawcut Gift Card.

If you have not received any order, please contact us to confirm if your payment went through successfully.

Our customers’ privacy is of the utmost importance to us. All submitted personal and payment information are encryted for your security.

• Please check your card details in your account to ensure the information is correct.
• Ensure that you entered the security code correctly- the three digit number on the back of your card.
• Your payment may have been declined by your bank- please check with your bank.
• If you’ve checked all of the above, we suggest you try paying with another credit card.

A security code is made of 3 or 4 digits. This code is used to secure sales transactions made online.
This code can be located as follows:
• For American Express credit card users: the 4-digit code is printed on the front of your card, to the right of your main credit card number.
• For all other credit card users (Visa, Mastercard, Discover…): the 3-digit code is printed on the back of your credit card, in the signature box.
If your payment is not going through while you try to purchase online, you may need to contact your Bank Institution to request for your transaction to be approved. Alternatively, you can try using another method of payment.