Order
Ordering on raregenhair.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. Once your order is shipped from our warehouse, you will receive an email notifying you of your tracking information.
Discover all the benefits:
- View gift card and balance
•Welcome offer: 10% off your first purchase
•Exclusive Offers and Discounts
•Birthday Offer
•Shopping Events just for members
•Points for shopping: $1 = 100 points, for every 1000 points you will receive a $10 Reward
•Your name and payment information are saved in our secured database, so you need not enter it every time you place an order.
You may create an account on Aurelie Gi with a valid email address Sign up or log in to your AG Account, here, to stay up to date on the status of your order(s), view your order history, wishlist, shipping information and more.
You can pay using Visa, MasterCard, American Express, Discover, PayPal and Raregen Gift Card. These payment methods are all 100% secured. All submitted personal and payment information is encrypted and secure.
If you have not received any order confirmation after placing an order, please contact us at support@raregenhair.com to confirm if your payment went through successfully.
When your order is fulfilled, you will receive an email with a tracking number + order details. You can also track the order status by clicking “TRACK ORDER”on the sticky header of any Raregenhair.com page.
We can cancel your order as long as it has not yet been processed or packaged. Keep in mind that orders are processed very quickly so we recommend that you let us know about any changes as soon as possible. To cancel your order, please email us at support@raregenhair.com with your order number and we can cancel and refund the original method of payment for you.
If your order has not yet shipped, email us at support@raregenhair.com with the new address and order number and we can adjust it for you. If the order has already been processed and shipped, we’re not able to adjust the address for you!
Delivery
We currently offer free shipping worldwide on all orders over $100.Customers in the U.S, Germany, and the U.K are expected to receive your goods in 3-5 working days; while in Australia and Canada, it may extend to 5-7 working days.
Orders placed by 1:00 PM EST, Monday through Friday, will be processed the same day and shipped the following business day. For example, if the order is placed before 1PM on Monday, the order will be processed on Monday.
Orders placed after 1:00 PM EST, or on weekends and holidays, will be processed on the next business day and shipped the following business day. For example, if the order is placed after 1PM on Monday, the order will be processed on Tuesday.
*Shipping is calculated based on business days only; we do not ship on Saturdays, Sundays, and holidays.
*The pick-up/processing day does not count as a ship day. Most orders will leave within 1-2 business days after processing.
Shipping to the USA should take 5-7 business day via DHL for all orders. For security purposes, all deliveries require a signature. Please allow extra time when shipping to remote rural areas and during peak holidays.
When your order ships, we will send you a shipping confirmation email with a tracking Number and direct link you can use to track your order.
Returns & Warranty
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Payment
You can pay using American Express, Apple Pay, Discover, Google Pay, JCB, MasterCard, Visa, PayPal and Raregen Gift Card.
If you have not received any order confirmation after placing an order, please contact us at support@raregenhair.com to confirm if your payment went through successfully.
Our customers’ privacy is of the utmost importance to us. All submitted personal and payment information are encrypted for your security.
- Please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.
- Ensure that you entered the security code correctly – the three digit number on the back of your card.
- Your payment may have been declined by your bank – please check with your bank.
- If you’ve checked all of the above, we suggest you try paying with another credit card
A security code is made of 3 or 4 digits. This code is used to secure sales transactions made online.
This code can be located as follows:
- For American Express credit card users: the 4-digit code is printed on the front of your card, to the right of your main credit card number.
- For all other credit card users (Visa, Mastercard, Discover…): the 3-digit code is printed on the back of your credit card, in the signature box.
If your payment is not going through while you try to purchase online, you may need to contact your Bank Institution to request for your transaction to be approved. Alternatively, you can try using another method of payment.
All the prices displayed online on Raregen are tax inclusive.