Return Policy
Raregen is committed to promoting the accessibility of real hair wigs, allowing more women worldwide to enjoy high-end human hair wig fashion. Based on our mission and trust in our customers, we offer a flexible 30-day hassle-free return policy (within 30 days from the shipping date). If you are dissatisfied with the wig’s color, cap size, comfort, or quality after purchase, you can submit a return request within 30 days of the shipping date without any return fees.
Eligible Products for Return or Exchange:
- Products must remain in the same condition as when you received them (unaltered, unworn, undamaged, and free of any signs of wear, styling products, or odors).
- All tags must be intact and the product must be in its original packaging.
- The 30-day return and refund period starts from the shipping date. If you are dissatisfied with the product’s quality, please submit your return request within 30 days of the shipping date.
- Once you submit a return request, you must return the unsatisfactory wig to our designated warehouse in the U.S. or the U.K. within one week. Otherwise, the refund request will be void.
Products Not Eligible for Return or Exchange:
- Any products that have been altered, worn, washed, or damaged. For example:The front lace has been cut or damaged.The product has been worn or sprayed with styling products.The product is damaged or has been altered from its original condition.
- Custom orders, clearance items, and gift gallery items.
You can contact us through our online chat tool, email us at support@raregenhair.com, or directly click on the return request link below.
