Hello, do you have an actual store where you can come and try them on? If yes, where are you located?

We're sorry, but we currently don't have a physical store. However, we may consider opening a wig store in the UK in the near future.

What should I do if I can't style the wig the same way as shown on the website?

No worries! After placing your order, we will send personalized styling tips for each specific hairstyle via email. If you're still having trouble achieving the look, we recommend visiting a trusted hairstylist to help style the wig. We'll be happy to cover the styling fee for you.

Where do the wigs ship from?

We ship from our warehouses in both the UK and Hong Kong. If the item is not in stock in the UK, your order will be fulfilled from our Hong Kong warehouse.

Can I visit and see the wigs in person?

While we don't have a physical store just yet, it's definitely part of our future plans.

Can I see the inside structure of the cap?

Certainly! You can view the inside structure of the cap by watching this video: https://www.youtube.com/shorts/WCP_k49uOQw

Can I part the hair any way I want?

Yes! You can part the hair either in the center or on the side, thanks to the 8x5 inch lace front cap design.

Can the Salon Colorist Wigs be washed?

Yes, you can wash them! However, to help preserve the color, we recommend limiting washes. When washing, use a sulfate-free shampoo and conditioner specifically designed for human hair wigs. Wash gently in cool water, avoiding twisting or rubbing the hair. Afterward, gently pat the wig with a towel to remove excess water and allow it to air dry on a wig stand to maintain its shape. To clean the cap, simply use a spray to freshen up the inside.

Is permanent dye or demi-permanent dye used on your Salon Colorist Wigs?

All of our Salon Colorist Wigs are dyed using demi-permanent color, applied by our skilled colorists. With proper care, the color can last up to six months.

Can you add bangs or a fringe to the wig?

Yes, we'd be happy to customize your wig with bangs or a fringe! Our professional stylists can create the look you're after. Please send your request to support@raregenhair.com or contact us through live chat for a consultation before ordering.

Do you offer petite or large cap sizes?

Absolutely! While orders placed directly on our website come with an average-sized cap by default, we provide free cap customization for those who need petite or large sizes. Simply reach out to us at support@raregenhair.com or via our live chat for a consultation prior to placing your order.