Frequently Asked Questions
-
What's your return & exchange policy？
Generally, all of our Raregen products have 30 days money-back guaranteed from the receipt of original order.
-
How to wash raregen human hair?
Washing your Raregen human hair wig or extensions properly is essential to maintain their quality and longevity. Here’s a step-by-step guide to help you..
-
Can i place custom order on Raregen?
Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to support@raregenhair.com, and they will provide a quote for you.
-
Can hair be bleached and dyed?
Yes, human hair can be bleached and dyed. Since it's natural hair, it can undergo chemical processes similar to the hair growing on your head.
ABOUT HAIR PRODUCTS
Where does your hair come from
All our products are sourced ethically from several Asian countries and are produced sustainably in China.
We partner only with companies where employees are content and proud to be part of the team. At Raregen, our facilities employ working-age staff (primarily middle-aged women and men) who are provided with fair wages, standard working hours, weekends off, and paid holidays.
We value transparency greatly. If you have any questions about our products, please don't hesitate to contact our customer service at support@raregenhair.com.
What's the difference between remy human hair and virgin remy human hair?
The main difference between Remy human hair and Virgin Remy human hair lies in their processing and quality:
Remy Human Hair
- Definition: Remy hair is human hair with its cuticles intact and aligned in the same direction from root to tip.
- Processing: Remy hair has typically undergone some processing, which can include gentle treatments for color, texture, and style.
- Quality: It is high quality, less prone to tangling and matting, and offers a natural look and feel.
- Versatility: Can be colored, styled, and treated, but the hair has likely been altered from its natural state.
Virgin Remy Human Hair
- Definition: Virgin Remy hair is Remy hair that has never been chemically processed or altered in any way.
- Processing: It has not been dyed, permed, bleached, or exposed to harsh chemicals.
- Quality: It is of the highest quality, as it retains its natural strength, color, and texture.
- Versatility: Can be dyed, styled, and treated like natural hair, but since it is unprocessed, it is often stronger and lasts longer than non-virgin Remy hair.
In summary, while both Remy and Virgin Remy hair have cuticles aligned in the same direction to prevent tangling, Virgin Remy hair is completely unprocessed, making it the highest quality and most natural option available.
What is the different between human hair an synthetic fiber?
Human Hair: Human hair wigs are made from real human hair, providing a natural look and feel. They can be styled with heat tools, cut, and dyed just like your own hair. With proper care, they can last a year or more, but they are more expensive and require more maintenance.
Synthetic Fiber: Synthetic fiber wigs are made from man-made fibers. While high-quality options can look natural, they typically have a different texture and shine. They usually cannot be styled with heat, but they are easier to maintain, hold their style well, and are more affordable.
ABOUT ORDERS
Shipping & Delivery
For more details on shipping and delivery, please refer to our shipping Policy.
How do I cancel my order?
You can cancel the order as long as the order status is not set to "shipped." However, once the order has been dispatched, it cannot be canceled.
How do I change my shipping address?
If you need to change the shipping address after placing an order, please reach out to our Customer Service team at support@raregenhair.com or via live chat as soon as possible during the processing stage.
If your package has not yet been dispatched, we can update the shipping address for you. However, if the package is already on its way, we won't be able to modify the shipping details during transit.