Questions fréquemment posées
Where does your hair come from?
Raregen sources premium human hair from across Asia, not limited to a single country. We focus on selecting only high-quality hair and apply strict quality control standards to ensure every piece meets our luxury standards.
Are all the wigs human hair?
Réponse à la question 1
Are your units ready to wear straight out of the box?
Réponse à la question 2
What does density mean, and what should I choose?
Réponse à la question 3
What cap size am i?
Cap Size Guide：
Our wig collections offer different cap size options:
- NeoLace Series: Available in Medium and also offers custom sizing.
- BioLace & PureHand Series: Available in Medium and Small.
Please refer to the size chart and measurement tutorial below: How to measure my cap size.
The majority of our customers choose Medium. Small is recommended for petite heads or those experiencing hair loss. If you are between sizes, we suggest choosing the larger size. All caps come with adjustable straps to tighten as needed.
Still unsure about your cap size? Contact us via online chat or email us at support@raregenhair.com, and we’ll be happy to assist you.
Do you offer curly hair？
At the moment, we don’t offer naturally curly options.
But here’s the wonderful part—because we use only the finest human hair, it gives you the freedom to create your own look. With just a curling iron or other heat tool, you can shape the hair into soft waves or defined curls, perfectly suited to your personal style.
Can the wigs be dyed, permed, or styled?
Yes, they can be styled just like natural hair. We recommend using low heat tools and professional hair care products.
Do the wigs require special care?
We recommend using gentle, sulfate-free shampoo and conditioner. After washing, let the wig air dry naturally and store it on a wig stand to maintain its shape.
Are Raregen wigs suitable for people with hair loss?
Absolutely. Our products are designed to meet a wide range of needs—from mild to severe hair loss, as well as for women who simply want to protect their natural hair.
Shipping
Do you ship internationally?
Yes, Raregen offers worldwide shipping, with a focus on the U.S. and European markets.
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery to the U.S. and Europe typically takes 5–10 business days.
Can I track my order?
Yes. Once your order has shipped, you’ll receive an email with a tracking number so you can follow the progress.
How is the shipping cost calculated?
All Raregen products come with free worldwide shipping, with no additional fees of any kind.
Where do the products ship from? Do I need to pay extra duties or taxes?
Raregen has three global warehouses located in the U.S., U.K., and Hong Kong to support worldwide shipping.
- For U.S. and U.K. customers, we prioritize shipping from the local warehouse; if stock is low, we may dispatch from another location.
- Our 30-day return policy allows returns to our U.S. and U.K. warehouses. Learn More
- No Hidden Fees – Whether we ship from the U.S., Europe, or Asia, all duties and taxes are already included for our U.S. and U.K. customers. 💛
Ordering
How can I place an order?
Simply visit the Raregen website, select your preferred product, add it to your cart, and proceed to checkout.
What payment methods do you accept?
Raregen accepts major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay, Klarna, and other secure payment methods for your convenience.
Can I cancel or change my order?
If your order hasn’t shipped yet, please contact our customer service team as soon as possible and we’ll help you update or cancel it.
What if I’m not satisfied with my purchase?
We offer a 30-day return and exchange policy. You can try your wig with confidence, and if it doesn’t meet your expectations, simply contact us for assistance. Please refer to our Return Policy for full details.
How does the membership points system work?
You’ll earn points with every purchase, and those points can be redeemed for discounts on your next order. For full details about earning, redeeming, and managing your points, please visit our Rewards Page.