Shipping & Warranty

We currently offer free shipping worldwide on all orders. Customers in the U.S, Germany, France and the U.K are expected to receive your goods in 4-6 working days; while in Australia and Canada, it may extend to 7-10 working days.

After successfully placing an order, our representatives will get in touch with you to provide shipping details and order status within 24 hours. Boxes and Military Addreses (APO and FPO) can not be delivered.

Please leave a physical address for your order.All the products purchased on are covered by our 1-year quality warranty and life time customer service. Meanwhile, we also invite you to join our Raregen facebook VIP club to enjoy more member-only benefits.

Contact us via email: if you have any question regarding shipping policy or quality issue.

Complete Care Commitment

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  • 24/7 Customer Service

    Our 24/7 customer service ensures you receive immediate support and assistance at any time of the day or night, every day of the week.

  • 1-year Quality Warranty

    Our 1-year Quality Warranty on real human hair wigs assures you of premium craftsmanship and durability, promising free repairs or replacements for any defects within the first year of your purchase.

  • 30-day Return Policy

    Allows you to return or exchange your real human hair wig within 30 days of purchase if it doesn't meet your expectations or needs.