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Where are you based, please. I live in the UK
We are currently located in Hong Kong, but we have warehouses in both the U.S. and the U.K. for logistics purposes.We're sorry to say that we do not have a physical store in the U.K. at the moment.
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Can you get this wig in other colors, such as auburn? Thank you!
We're sorry, but the Fran wig is not available in other colors at the moment. However, we do offer custom wig options. You can contact us via email or WhatsApp for more details.
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Do you offer petite or large cap sizes?
Absolutely! While orders placed directly on our website come with an average-sized cap by default, we provide free cap customization for those who need petite or large sizes. Simply reach out to us at support@raregenhair.com or via our live chat for a consultation prior to placing your order.
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Can you add bangs or a fringe to the wig?
Yes, we'd be happy to customize your wig with bangs or a fringe! Our professional stylists can create the look you're after. Please send your request to support@raregenhair.com or contact us through live chat for a consultation before ordering.
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Is permanent dye or demi-permanent dye used on your Salon Colorist Wigs?
All of our Salon Colorist Wigs are dyed using demi-permanent color, applied by our skilled colorists. With proper care, the color can last up to six months.
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Can the Salon Colorist Wigs be washed?
Yes, you can wash them! However, to help preserve the color, we recommend limiting washes. When washing, use a sulfate-free shampoo and conditioner specifically designed for human hair wigs. Wash gently in cool water, avoiding twisting or rubbing the hair. Afterward, gently pat the wig with a towel to remove excess water and allow it to air dry on a wig stand to maintain its shape. To clean the cap, simply use a spray to freshen up the inside.
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Can I part the hair any way I want?
Yes! You can part the hair either in the center or on the side, thanks to the 8x5 inch lace front cap design.
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Can I part the hair any way I want?
Yes! You can part the hair either in the center or on the side, thanks to the 8x5 inch lace front cap design.
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Can I see the inside structure of the cap?
Certainly! You can view the inside structure of the cap by watching this video:https://www.youtube.com/shorts/WCP_k49uOQw
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Can I visit and see the wigs in person?
While we don't have a physical store just yet, it's definitely part of our future plans.
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Where do the wigs ship from?
We ship from our warehouses in the UK, the US, and Hong Kong. If the item is not in stock in the UK or the US, your order will be fulfilled from our Hong Kong warehouse.
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What should I do if I can\'t style the wig the same way as shown on the website?
No worries! After placing your order, we will send personalized styling tips for each specific hairstyle via email. If you're still having trouble achieving the look, we recommend visiting a trusted hairstylist to help style the wig. We'll be happy to cover the styling fee for you.